Key responsibilities:

• Allocate workload to the team providing QA and coaching on processes
• Co-ordinate Front office activity managing risk and control requests through the business
• Work with wider compliance team to review cases and advise on best processes
• Manage risk and control trends and identify mitigating actions to protect client and business interests
• Track risks through the business and work with wider teams to source resolutions
• Produce reports covering compliance and risk factors and business KPIs
• Provide guidance for client facing colleagues including Wealth Managers and Planners to ensure correct portfolio management and compliance
• Conduct QA checks across the business including colleague reviews and monitoring of processes

Key experience for this role includes:

• Strong knowledge of FCA regulations and risks within these for compliance
• Experience of working within a Wealth Management organisation with experience within advisory environments
• Strong experience of carrying out internal reviews of client cases
• Extensive team management experience
• Strong experience of managing client portfolios for risk and compliance. 

In return my client are offering an attractive salary and benefits package as well as hybrid working in central London. For more information please apply directly. 

This is an excellent opportunity to be part of an established Finance function covering a number of business areas including AC and AR, Procurement and Reporting.

The role of Billing Lead requires strong leadership and management responsibility for the billing and collection team, credit control and debt collection as well as overall reporting and finance data. You will be managing an established team and delegating tasks received from the wider business as well as developing individuals and working on continuous improvement for processes across the business. 

Responsibilities for this role will include:

• Leading the billing and collections team and meeting targets and deadlines for the team
• Managing credit and debt processes and reducing aged debt within the business
• Managing team reporting including all fees, rebates and outstanding debt
• Ensuring full compliance with all FS regulations and managing risk processes to ensure continued compliance
• Working to continuously innovate and improve billing processes

Relevant experience for this role includes:

• Strong experience of managing Billing teams across large financial establishments
• Extensive leadership experience across billing and credit teams both in the UK and offshore
• Experience of the full finance function including AP, AR and Billing
• Strong understanding of regulatory requirements within Financial Services
• Stakeholder management experience on local and national levels
• Experience of ERP or debt management systems would be advantageous

In return my client are offering a competitive salary and benefits package along with hybrid working in Edinburgh city centre. For more information please apply directly.

This is far more than a traditional operations role. You'll work closely with senior stakeholders across the business, helping to identify opportunities for change, design innovative solutions and lead initiatives that improve efficiency, profitability and client experience. You'll have the chance to influence strategy, embed new ways of working and support the adoption of emerging technologies that are transforming the legal sector.

What You'll Be Doing

• Driving legal operations and transformation initiatives across a practice group
• Leading legal project management and matter delivery improvements
• Identifying opportunities to enhance service delivery through process, technology, data and AI
• Facilitating workshops and collaborating with senior lawyers and business stakeholders
• Supporting the implementation and adoption of new tools, processes and ways of working
• Producing meaningful insights through data and financial analysis
• Delivering training and helping teams embrace new technologies and approaches
• Demonstrating the impact and value delivered through operational improvement initiatives

About You

We're looking to speak with individuals who have built their careers within Legal Operations, Legal Project Management, Legal Transformation, Legal Technology, Practice Innovation or similar functions within a law firm or professional services environment.

You'll ideally be able to demonstrate:

• Experience delivering business change or transformation programmes
• Strong stakeholder engagement skills, including influencing senior decision-makers
• A track record of process improvement and operational excellence
• Experience managing complex projects from inception through to delivery
• Strong commercial awareness and analytical capability
• An understanding of legal technology, AI and their application within professional services
• The ability to turn strategic objectives into practical, measurable outcomes

Why Apply?

This is a genuinely exciting opportunity to join a forward-thinking law firm at a time of significant investment in legal operations, innovation and AI. You'll gain exposure to senior leadership, work on high-impact initiatives and help shape the future of legal service delivery within a highly regarded international business.

We're hiring a Digital Transformation Consultant to join a highly regarded consultancy in Edinburgh where you'll work on complex, high-impact transformation programmes across a variety of organisations. You'll partner directly with senior stakeholders, influence strategic decisions, and see your ideas translate into tangible outcomes. If you enjoy variety, solving difficult problems and making a genuine difference through digital change, this could be the ideal next step. This exciting role is paying up to £70,000 plus benefits and operates on a hybrid basis. 

The Role

Working across discovery, strategy and delivery, you'll help clients navigate complex business challenges and turn ideas into successful digital solutions. No two projects are the same, giving you the opportunity to work across a diverse range of transformation programmes alongside a talented, multidisciplinary team.

Key responsibilities include:

• Leading discovery activities, stakeholder workshops and requirements gathering sessions.
• Translating business and user needs into practical digital solutions.
• Producing discovery outputs, roadmaps, backlogs and business requirements.
• Supporting clients in defining digital transformation, data and AI strategies.
• Acting as a Product Owner on delivery projects, helping to prioritise scope and maximise value.
• Collaborating with designers, researchers, technical teams and project specialists in an agile environment to deliver successful outcomes.

About You

We're interested in speaking with individuals who have experience delivering digital transformation, change or technology programmes within the public sector or other complex environments.

You may have worked as a Consultant, Product Owner, Product Manager, Business Analyst, Service Designer, Delivery Lead or in another transformation-focused role. Equally, you may have built your career within a start-up, scale-up or fast-paced organisation where you've gained broad exposure across strategy, discovery, product development and delivery. We're more interested in the impact you've made than your job title.

You'll ideally be able to demonstrate experience of:

• Leading discovery phases that successfully progressed into delivery.
• Making recommendations that were adopted by clients and delivered measurable outcomes.
• Shaping digital roadmaps or transformation strategies that had a positive impact on an organisation.
• Owning products or services and making key prioritisation decisions that delivered value.
• Building credibility with senior stakeholders and navigating complex business challenges.

If you're looking for a role where you can influence strategy, solve complex challenges, work alongside a collaborative and agile team and help organisations deliver better digital services, we'd love to hear from you.

The successful candidate will take ownership of legal technology platforms, developing adoption strategies, managing stakeholder relationships, and ensuring tools are effectively embedded into day-to-day workflows. Aligned to a practice group, you will identify opportunities to enhance matter delivery through technology, deliver training and enablement activities, and act as a trusted advisor on legal innovation. The role also includes supporting client-facing initiatives, participating in pitches and proposals, and collaborating with suppliers and internal teams to maximise the value of the firm's technology investments.

Candidates should have at least five years' experience in technology, innovation, or change management within a legal, public sector or professional services environment. Strong stakeholder management skills, experience scoping projects, and the ability to communicate complex solutions to a wide range of audiences are essential.

In return, you'll join a forward-thinking organisation that is investing heavily in technology and innovation, with excellent opportunities for professional growth and development.

We're partnering with a leading international professional services organisation to recruit a Managed Services Executive on a fixed-term contract. This is a fantastic opportunity to join a growing and forward-thinking team, with the flexibility to be based from either the Glasgow or Edinburgh office on a hybrid basis. You'll enjoy a varied role, helping to deliver innovative services, drive continuous improvement, and support projects that create real value for clients and the wider business.

The Role

Working closely with senior stakeholders and cross-functional teams, you'll support the delivery, development and continuous improvement of managed services and strategic projects. You'll play a key role in ensuring initiatives are well-organised, effectively governed, and delivered to a high standard, while helping identify opportunities to improve processes and ways of working.

Key responsibilities include:

• Supporting project and service delivery across multiple workstreams.
• Assisting with planning, governance, reporting, and process improvement activities.
• Coordinating stakeholders and monitoring project progress.
• Analysing performance and financial data to support decision-making.
• Contributing to the development of new solutions, tools, and ways of working.

About You

We're keen to speak with candidates who have experience in a professional services, legal services, or similarly fast-paced corporate environment and are looking to develop their career within project delivery, operations, or service management.

You'll ideally bring:

• Around 2+ years' experience in project coordination, project management, service delivery, operations, or continuous improvement.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• A proactive, solutions-focused mindset with strong attention to detail.
• Confidence working with data, reporting, and Microsoft Office applications, particularly Excel and PowerPoint.
• A collaborative approach and the ability to thrive in a growing and evolving environment.

What's on Offer?

This is an excellent opportunity to join a collaborative team where you'll gain broad exposure to projects, develop your skills, and play a key role in shaping and improving service delivery.

Key responsibilities:

• Support the delivery of a range of client and internal projects.
• Monitor project plans, timelines, budgets, risks, and key milestones.
• Produce reporting, analysis, and management information to support decision-making.
• Build strong relationships with stakeholders across legal and business support functions.
• Assist with process improvement and operational efficiency initiatives.
• Support the adoption of project management tools, systems, and best practices.

About you:

• Experience in project coordination, PMO, operations, business improvement, or a similar role.
• Previous experience within a legal, professional services, or corporate environment would be advantageous.
• Strong Excel, reporting, and analytical skills.
• Excellent communication and stakeholder management abilities.
• A proactive approach and an interest in project management, operations, or continuous improvement.

This is a fantastic opportunity to join a highly respected organisation and gain exposure to a diverse range of projects while developing your career within a growing legal operations function.

We're working with a growing, service-led organisation to recruit a Customer Services Manager who will be responsible for shaping and enhancing the overall customer experience across the business, both regionally and nationally. This role will be based out of their buzzing Edinburgh office and offers a competitive salary of circa £50,000 plus company benefits. This is a fantastic opportunity for a senior, strategic and customer-focused leader to drive service excellence, influence business-wide improvements, and ensure customers receive a consistent, high-quality experience at every stage of their journey.

This is a senior position where you'll be responsible for defining what great customer experience looks like, developing service standards, and leading initiatives that improve customer satisfaction, retention and operational performance. You'll work closely with teams across Commercial, Operations, Finance, Marketing and Systems to ensure customer commitments are delivered effectively and opportunities for improvement are identified and implemented.

Key Responsibilities:

• Develop and deliver the customer experience strategy, ensuring a consistent and high-quality customer journey across all service channels.
• Lead continuous improvement initiatives across onboarding, service delivery, complaints, mobilisation and customer communications.
• Use customer feedback, performance data and operational insight to identify trends, address pain points and drive service improvements.
• Lead, coach and develop the customer services function, creating a culture focused on accountability, customer excellence and continuous improvement.
• Partner with commercial, operational, finance, marketing and technology teams to align customer commitments with service delivery and business objectives.
• Oversee customer experience reporting, including satisfaction, service performance, complaints, retention risks and improvement initiatives.
• Act as the business lead for customer service systems, driving enhancements to workflows, automation, reporting and customer communications.
• Provide governance and oversight for new customer and contract mobilisations, ensuring a smooth and positive customer experience throughout.

What We're Looking For

We're keen to speak with experienced customer experience, service delivery or operational leaders from sectors such as Facilities Management, Logistics, Utilities, Business Services, Outsourcing, Telecommunications, Waste & Recycling, or other multi-site service environments.

You'll likely bring:

• Experience developing and implementing customer experience strategies, service standards and customer journey improvements.
• Experience supporting organisations through periods of growth, transformation or operational change, helping to build scalable customer experience frameworks, processes and ways of working.
• Proven leadership experience, with responsibility for leading managers and developing customer-facing functions.
• A strategic mindset, with the ability to set direction, establish governance and drive continuous improvement rather than manage day-to-day customer service activities.
• Strong stakeholder management skills and the ability to influence across commercial, operational and support functions.
• Experience using CRM, ERP, customer service or service management platforms to improve workflows, reporting and customer outcomes.
• Exposure to process improvement, automation, systems enhancement or transformation initiatives.
• Strong analytical skills, with the ability to use customer and operational data to identify trends, risks and opportunities for improvement.
• Commercial awareness and a passion for delivering a consistently excellent customer experience.

Please note: this is a strategic leadership role focused on customer experience, service standards, continuous improvement and team leadership. It is not responsible for managing day-to-day customer enquiries, case handling or service desk operations.