We’re working with a tech-forward law firm that is seeking a Training & Adoption Specialist to join its Marketing Operations team on a 6–12-month fixed-term contract. This team is responsible for supporting, maintaining, and implementing key marketing technology and infrastructure, including the firm’s CRM system, to enable smarter business development. This role will be based out of their London office, on a 50% hybrid working basis.
This role will be instrumental in driving the training and adoption strategy for several high-impact initiatives, including the launch of a new Pitch Tool and ongoing CRM enhancements. The successful candidate will work closely with both technical and business teams to ensure smooth deployment and strong user engagement.
Key Responsibilities:
-
Training & Content Development
- Design and produce engaging, user-focused training materials for new marketing technology solutions and CRM modules
- Develop tailored content to meet the needs of different stakeholder groups
- Draft communications to support change and adoption efforts
-
Training Delivery
- Schedule and facilitate live and virtual training sessions
- Provide hands-on demonstrations and user guidance during rollout periods
- Act as the go-to expert for tools such as the Pitch Tool and CRM enhancements
-
Technology & Stakeholder Liaison
- Participate in user acceptance testing (UAT) and provide feedback for improvement
- Serve as a bridge between technical teams and end users
- Capture and relay user feedback to the Marketing Technology team
-
Adoption Metrics & Reporting
- Collaborate with project leads to define KPIs for adoption
- Support the creation of dashboards and reports to monitor usage and training impact
- Provide recommendations based on adoption trends and user feedback
About You:
We’re looking for someone with excellent communication and instructional design skills, a high level of technical aptitude, and a strong analytical mindset. You should be comfortable working cross-functionally and adapting your approach to suit different audiences.
Experience & Qualifications:
- Proven experience in training, instructional design, or user enablement, ideally within a marketing, CRM, or technology environment
- Experience supporting CRM platform rollouts (e.g., Salesforce, Dynamics, InterAction)
- Prior involvement in UAT, product feedback loops, or tool implementation projects
- Familiarity with marketing operations or marketing technology functions
- Experience in professional services or the legal industry is desirable but not essential
Tools & Technologies:
- CRM platforms (Salesforce, InterAction, or similar)
- Microsoft Office Suite (Excel, PowerPoint, Teams)
- Learning and collaboration tools (SharePoint, LMS, Confluence)
- Basic understanding of reporting tools (Excel dashboards, Power BI)
If you’re passionate about enabling users and driving adoption in tech-enabled environments, we’d love to hear from you!